Liverpool plans multilingual AI concierges for summit attendees

Liverpool's 2024 AI Summit planned interactive digital humans to assist attendees and host proceedings. Easier access to event information remains an intended benefit without a measured outcome.

AI system

System

Sum Vivas AI-integrated digital humans Ava, Alison, and James

Model

Not assessed

Release

Not assessed

Application developer

Sum Vivas

Role

Not assessed

Configuration

Not assessed

Inputs and outputs

Not assessed

Autonomy

Not assessed

Workflow

The planned service uses multilingual, interactive AI digital humans to assist attendees and host proceedings.

Human oversight

Not assessed

Relation to AI

Multilingual, interactive AI digital humans were planned to assist visitors and host the summit. Their effect on visitor experience and event operations remains unevaluated.

AI contribution

Not assessed

Benefits

Outcome identifiers

Not assessed

Benefit

Liverpool's 2024 AI Summit planned interactive digital humans to assist attendees and host proceedings. Easier access to event information remains an intended benefit without a measured outcome.

Category

Improved Knowledge Discovery

Status

Intended benefit

Beneficiary groups

People. Organizations.

Beneficiaries

Not assessed

Reach

Not assessed

Distribution and access

Not assessed

Duration

Not assessed

Expected?

Yes

Costs and harms

Not assessed

Measurement

Studies

Not assessed

Study design

Not assessed

Measurement

Not assessed

Setting and sample

Not assessed

Measures

Not assessed

Comparison

Not assessed

Results

Not assessed

Additional value from AI

Not assessed

Limitations

Not assessed

Denominators

Not assessed

Materials for replication

Not assessed

Money

Kind of value

Not assessed

Amount

Not assessed

Currency and prices

Not assessed

Period and unit

Not assessed

Realization

Not assessed

Recipients and payers

Not assessed

Gross or net

Not assessed

Included costs

Not assessed

Comparison

Not assessed

Method

Not assessed

Return and payback

Not assessed

People and places

Participants

Developer: Sum Vivas. Operator: Liverpool City Region Combined Authority and Sum Vivas.

Jurisdictions

Benefit: Liverpool, United Kingdom.

Ownership and control

Not assessed

Dependencies

Not assessed

Cross-border connections

Not assessed

Geopolitical implications

Not assessed

Follow-up

Conditions for replication

Likely requirements include accurate event information, usable interaction, and suitable language support. These have not been validated as sufficient for a beneficial outcome.

Replication attempts

Not assessed

Later findings

Not assessed

Availability

Not assessed

Institutional decision

Not assessed

Grounds

Not assessed

Action and result

Not assessed

Success criterion

Not assessed

Evidence

Source numbers

AIBD-0574-source-0001–0003

Citations

Numbered references below.

Language

Not assessed

Source relationships

Operator, Developer

Original evidence

Not assessed

Access and versions

Not assessed

Supported findings

Not assessed

Evidence strength

Not assessed

Missing evidence

Not assessed

Grades

Assessed benefits

People. Organizations.

Depth

Not assessed

Reasons

People: Attendees are intended to receive multilingual AI assistance. Improvements in access to event information and visitor experience are unmeasured. Organizations: Organizers are intended to receive support with visitor assistance and hosting. No operational saving or service improvement attributable to the digital humans is measured.

Observed or intended

Intended benefit

Rubric

Not assessed

Assessor and date

Not assessed

Alternative assessments

Not assessed

Fill

The deployer's account

Entry details

Kind

Not assessed

Field

Visitor information and event services.

Purpose

Help summit attendees access information through multilingual AI interaction and support event hosting.

Dates

Source published: 19 November 2024. Updated: 22 October 2026.

Stage

Not assessed

Version

SHA-256: ae11a96656df…

References

Other identifiers

LGA AI case-study bank. LGA-014.

Category mappings

Not assessed

Brief

Not assessed

Revisions

1 revisions. Latest: 22 October 2026.

Sources

  1. Report Deployer

    Liverpool City Region Combined Authority, November 19, 2024. Organizer announcement for the November 21 summit.

  2. Report Developer

    Sum Vivas, announcement of its participation in the November 21, 2024 summit. Publication date unspecified.

  3. Report Deployer

    Local Government Association, March 25, 2025. Council account of the summit and its associated applications.