AI system
- System
-
Hey Geraldine bespoke AI social-care knowledge assistant
- Model
-
Not assessed
- Release
-
Not assessed
- Application developer
-
Peterborough City Council, Outcomes Matter Consulting, and Datnexa
- Role
-
Not assessed
- Configuration
-
Not assessed
- Inputs and outputs
-
Not assessed
- Autonomy
-
Not assessed
- Workflow
-
The council and partners developed the assistant in six weeks and gathered staff feedback. The source describes genuine staff questions alongside testing and demonstration interactions.
- Human oversight
-
Not assessed
- Relation to AI
-
The assistant supplies guidance and information associated with an experienced colleague’s expertise. The source gives a specific successful information-retrieval account and an aggregate time-saving claim, without establishing downstream care improvements.
- AI contribution
-
The assistant supplies guidance and information associated with an experienced colleague’s expertise. The source gives a specific successful information-retrieval account and an aggregate time-saving claim, without establishing downstream care improvements.
Benefits
- Outcome identifiers
-
Not assessed
- Benefit
-
Peterborough reports 15 minutes saved per conversation with Hey Geraldine. A manager describes obtaining equipment information while a colleague was away.
- Category
-
Improved Knowledge Discovery
- Status
-
Reported benefit
- Beneficiary groups
-
Organizations. People.
- Beneficiaries
-
Not assessed
- Reach
-
Not assessed
- Distribution and access
-
Not assessed
- Duration
-
Not assessed
- Expected?
-
Yes
- Costs and harms
-
Not assessed
Measurement
- Studies
-
Not assessed
- Study design
-
Not assessed
- Measurement
-
Not assessed
- Setting and sample
-
Not assessed
- Measures
-
Not assessed
- Comparison
-
Not assessed
- Results
-
Not assessed
- Additional value from AI
-
Not assessed
- Limitations
-
Not assessed
- Denominators
-
Not assessed
- Materials for replication
-
Not assessed
Money
- Kind of value
-
Not assessed
- Amount
-
Not assessed
- Currency and prices
-
Not assessed
- Period and unit
-
Not assessed
- Realization
-
Not assessed
- Recipients and payers
-
Not assessed
- Gross or net
-
Not assessed
- Included costs
-
Not assessed
- Comparison
-
Not assessed
- Method
-
Not assessed
- Return and payback
-
Not assessed
People and places
- Participants
-
Developer: Peterborough City Council, Outcomes Matter Consulting, and Datnexa. Operator: Peterborough City Council.
- Jurisdictions
-
Benefit:
United Kingdom. - Ownership and control
-
Not assessed
- Dependencies
-
Not assessed
- Cross-border connections
-
Not assessed
- Geopolitical implications
-
Not assessed
Follow-up
- Conditions for replication
-
The conditions needed to reproduce the benefit are unspecified.
- Replication attempts
-
Not assessed
- Later findings
-
Not assessed
- Availability
-
Not assessed
- Institutional decision
-
Not assessed
- Grounds
-
Not assessed
- Action and result
-
Not assessed
- Success criterion
-
Not assessed
Evidence
- Source numbers
-
AIBD-0558-source-0001
- Citations
-
Numbered references below.
- Language
-
Not assessed
- Source relationships
-
Operator
- Original evidence
-
Not assessed
- Access and versions
-
Not assessed
- Supported findings
-
Not assessed
- Evidence links
-
Not assessed
- Evidence strength
-
Not assessed
- Missing evidence
-
Not assessed
Grades
- Assessed benefits
-
Organizations. People.
- Depth
-
Organizations: 1. People: 1.
- Reasons
-
Organizations: The council reports less staff time answering routine questions. People: A specific manager obtained needed information during a colleague’s leave. This is a convenient information-access benefit, without a documented care outcome.
- Observed or intended
-
Reported benefit
- Rubric
-
Not assessed
- Assessor and date
-
Not assessed
- Alternative assessments
-
Not assessed
- Fill
-
The deployer's account
Entry details
- Kind
-
Not assessed
- Related entries
-
Not assessed
- Field
-
Adult-social-care knowledge support.
- Purpose
-
Provide social-care staff with accessible guidance and reduce routine demands on specialist colleagues.
- Dates
-
Source published: 18 December 2024. Updated: 22 October 2026.
- Stage
-
Not assessed
- Version
-
SHA-256: fcd38da99012…
References
- Other identifiers
-
LGA AI case-study bank. LGA-022.
- Category mappings
-
Not assessed
- Brief
-
Not assessed
- Revisions
-
1 revisions. Latest: 22 October 2026.