Greater Cambridge reports faster consultation summaries

Greater Cambridge reports that a consultation-summary task fell from 18.5 officer hours to 16 AI minutes while officers still read every response.

11ⓘ

AI system

System

Bespoke planning-consultation LLM with the Opus Consult platform

Model

Not assessed

Release

Not assessed

Application developer

University of Liverpool (LLM); JDi Solutions (Opus Consult platform)

Role

Not assessed

Configuration

Not assessed

Inputs and outputs

Not assessed

Autonomy

Not assessed

Workflow

The model was developed with 15 years of consultation material, including over 55,000 representations and planning-specific terminology. It was soft-launched in three supplementary-planning-document consultations in winter 2024–25.

Human oversight

Not assessed

Relation to AI

The source attributes draft summaries and thematic analysis to the bespoke LLM. The reported time comparison concerns summarization, while officers continue to read every representation. The source does not establish improved consultation decisions.

AI contribution

The source attributes draft summaries and thematic analysis to the bespoke LLM. The reported time comparison concerns summarization, while officers continue to read every representation. The source does not establish improved consultation decisions.

Benefits

Outcome identifiers

Not assessed

Benefit

Greater Cambridge reports that a consultation-summary task fell from 18.5 officer hours to 16 AI minutes while officers still read every response.

Category

Improved Organizational Efficiency

Status

Reported and intended benefits

Beneficiary groups

Organizations. People. Society.

Beneficiaries

Not assessed

Reach

Not assessed

Distribution and access

Not assessed

Duration

Not assessed

Expected?

Yes

Costs and harms

Not assessed

Measurement

Studies

Not assessed

Study design

Not assessed

Measurement

Not assessed

Setting and sample

Not assessed

Measures

Not assessed

Comparison

Not assessed

Results

Not assessed

Additional value from AI

Not assessed

Limitations

Not assessed

Denominators

Not assessed

Materials for replication

Not assessed

Money

Kind of value

Not assessed

Amount

Not assessed

Currency and prices

Not assessed

Period and unit

Not assessed

Realization

Not assessed

Recipients and payers

Not assessed

Gross or net

Not assessed

Included costs

Not assessed

Comparison

Not assessed

Method

Not assessed

Return and payback

Not assessed

People and places

Participants

Developer: University of Liverpool (LLM); JDi Solutions (Opus Consult platform). Operator: Greater Cambridge Shared Planning service.

Jurisdictions

Benefit: United Kingdom.

Ownership and control

Not assessed

Dependencies

Not assessed

Cross-border connections

Not assessed

Geopolitical implications

Not assessed

Follow-up

Conditions for replication

The reported workflow retains officer reading of every representation. The source does not establish which data or model conditions are necessary to reproduce the reported saving.

Replication attempts

Not assessed

Later findings

Not assessed

Availability

Not assessed

Institutional decision

Not assessed

Grounds

Not assessed

Action and result

Not assessed

Success criterion

Not assessed

Evidence

Source numbers

AIBD-0547-source-0001

Citations

Numbered references below.

Language

Not assessed

Source relationships

Operator

Original evidence

Not assessed

Access and versions

Not assessed

Supported findings

Not assessed

Evidence strength

Not assessed

Missing evidence

Not assessed

Grades

Assessed benefits

Organizations. People. Society.

Depth

Organizations: 1. People: 1. Society: Not assessed.

Reasons

Organizations: The completed summary task and soft launch in three consultations support time savings. People: Less summary-writing work frees officers for analysis and engagement. This is a task-time benefit. Society: Improved public participation is intended. Its extent is unknown.

Observed or intended

Reported and intended benefits

Rubric

Not assessed

Assessor and date

Not assessed

Alternative assessments

Not assessed

Fill

The deployer's account

Entry details

Kind

Not assessed

Field

Planning and public consultation.

Purpose

Summarize planning-consultation representations and identify themes while retaining officer review.

Dates

Source published: 17 July 2025. Updated: 22 October 2026.

Stage

Not assessed

Version

SHA-256: de34075f0d4b…

References

Other identifiers

LGA AI case-study bank. LGA-007.

Category mappings

Not assessed

Brief

Not assessed

Revisions

1 revisions. Latest: 22 October 2026.

Sources

  1. Report Deployer

    Council or project account published in the Local Government Association AI case-study bank. The account provides no independent outcome evaluation.