AI system
- System
-
Annie, Bradford’s AIDA adult-social-care digital assistant on the web and WhatsApp
- Model
-
Not assessed
- Release
-
Not assessed
- Application developer
-
Bullet AI, with council co-production facilitated by CC2i
- Role
-
Not assessed
- Configuration
-
Not assessed
- Inputs and outputs
-
Not assessed
- Autonomy
-
Not assessed
- Workflow
-
Bradford co-produced the AIDA approach with Norfolk and West Northamptonshire councils, CC2i, and Bullet AI. The Bradford assistant uses trusted service information and operates through web and WhatsApp channels.
- Human oversight
-
Not assessed
- Relation to AI
-
Annie retrieves and combines information from trusted service resources, asks clarifying questions, and supports multilingual conversations. The reported access and usage gains are attributed to the assistant, while improved care outcomes are not established.
- AI contribution
-
Annie retrieves and combines information from trusted service resources, asks clarifying questions, and supports multilingual conversations. The reported access and usage gains are attributed to the assistant, while improved care outcomes are not established.
Benefits
- Outcome identifiers
-
Not assessed
- Benefit
-
Bradford reports that Annie handles about 50 conversations weekly, with 20% outside office hours and 74% user satisfaction.
- Category
-
Improved Accessibility
- Status
-
Reported benefit
- Beneficiary groups
-
Organizations. People.
- Beneficiaries
-
Not assessed
- Reach
-
Not assessed
- Distribution and access
-
Not assessed
- Duration
-
Not assessed
- Expected?
-
Yes
- Costs and harms
-
Not assessed
Measurement
- Studies
-
Not assessed
- Study design
-
Not assessed
- Measurement
-
Not assessed
- Setting and sample
-
Not assessed
- Measures
-
Not assessed
- Comparison
-
Not assessed
- Results
-
Not assessed
- Additional value from AI
-
Not assessed
- Limitations
-
Not assessed
- Denominators
-
Not assessed
- Materials for replication
-
Not assessed
Money
- Kind of value
-
Not assessed
- Amount
-
Not assessed
- Currency and prices
-
Not assessed
- Period and unit
-
Not assessed
- Realization
-
Not assessed
- Recipients and payers
-
Not assessed
- Gross or net
-
Not assessed
- Included costs
-
Not assessed
- Comparison
-
Not assessed
- Method
-
Not assessed
- Return and payback
-
Not assessed
People and places
- Participants
-
Developer: Bullet AI, with council co-production facilitated by CC2i. Operator: Bradford Council.
- Jurisdictions
-
Benefit:
United Kingdom. - Ownership and control
-
Not assessed
- Dependencies
-
Not assessed
- Cross-border connections
-
Not assessed
- Geopolitical implications
-
Not assessed
Follow-up
- Conditions for replication
-
The council curates approved service information and keeps that information current. Staff monitor conversations and handle complex queries, with a mechanism to retrieve the preceding conversation. Accessible web and messaging channels, appropriate language support, and available local services are needed for the reported access benefit.
- Replication attempts
-
Not assessed
- Later findings
-
Not assessed
- Availability
-
Not assessed
- Institutional decision
-
Not assessed
- Grounds
-
Not assessed
- Action and result
-
Not assessed
- Success criterion
-
Not assessed
Evidence
- Source numbers
-
AIBD-0544-source-0001
- Citations
-
Numbered references below. [1]
- Language
-
Not assessed
- Source relationships
-
Operator [1]
- Original evidence
-
The underlying usage and feedback data are unpublished, as is the calculation of adviser equivalence. The original launch release and governance documents were inaccessible. [1]
- Access and versions
-
Not assessed
- Supported findings
-
Not assessed
- Evidence links
-
Not assessed
- Evidence strength
-
Not assessed
- Missing evidence
-
Not assessed
Grades
- Assessed benefits
-
Organizations. People.
- Depth
-
Organizations: 2. People: 2.
- Reasons
-
Organizations: A functioning multilingual, 24/7 advice channel handles roughly 50 conversations weekly. This is a reported service-capability gain. People: Residents use the service outside office hours and in several languages. Improved health and completed care provision are unmeasured.
- Observed or intended
-
Reported benefit
- Rubric
-
Not assessed
- Assessor and date
-
Not assessed
- Alternative assessments
-
Not assessed
- Fill
-
The deployer's account
Entry details
- Kind
-
Not assessed
- Related entries
-
Not assessed
- Field
-
Adult social care and public information.
- Purpose
-
Provide accessible adult-social-care information, advice, and signposting through a digital assistant.
- Dates
-
Source published: 8 May 2026. Updated: 24 October 2026.
- Stage
-
Not assessed
- Version
-
SHA-256: 4b8dc86c4dff…
References
- Other identifiers
-
LGA AI case-study bank. LGA-003.
- Category mappings
-
Not assessed
- Brief
-
Not assessed
- Revisions
-
2 revisions. Latest: 24 October 2026.
Sources
-
Report Deployer
Bradford Council project account, published by the Local Government Association. Bradford Council: Supporting the ASC front door with AI digital assistants. 2026-05-08. Sections “How does it work?,” “Safeguarding, governance and risk,” and “Impact.” Original deployment, usage, and feedback account. Underlying dashboard logs, feedback data, and staffing-equivalence calculations are not published.
deployer