SES Water's AI leak alarms may cut leakage run times by up to 40%

SES Water installed 1,000 underground flow and pressure sensors with AI prediction that raises leak alarms within minutes; it told the BBC leakage run rate times fell by up to 40% (11 March 2024).

AI system

System

SES Water smart network: 1,000 flow and pressure sensors with AI-based predicted-level leak alarms (vendor not named)

Model

Not assessed

Release

Exact release not established.

Provider

Not assessed

Role

The software compared sensor readings with predicted values to flag possible leaks.

Configuration

The deployment used Aquasuite Burst.

Inputs and outputs

Not assessed

Autonomy

Not assessed

Workflow

Dense sensor coverage (1,000 flow and pressure sensors) across a compact supply area. Predicted-versus-actual comparison raising alarms within minutes. Repair crews dispatched on alarms rather than customer reports.

Human oversight

Not assessed

Relation to AI

The BBC report, an independent source with named utility staff, describes the AI only in general terms (prediction of expected levels, alarms within minutes). The developer is unnamed. The 40% figure is the deployer's claim, so the AI's share of any leakage reduction is unverified.

AI contribution

Not assessed

Benefits

Outcome identifiers

Not assessed

Benefit

reduced leakage run rate times by up to 40%

Category

Reduced Carbon Emissions

Status

Not assessed

Beneficiary groups

Organizations. Society.

Beneficiaries

Not assessed

Reach

Not assessed

Distribution and access

Not assessed

Duration

Not assessed

Expected?

Yes

Costs and harms

Not assessed

Measurement

Studies

Not assessed

Study design

Not assessed

Measurement

Not assessed

Setting and sample

Not assessed

Measures

reduced leakage run rate times by up to 40%

Comparison

leak run times before the sensor network

Results

Reference: previous leakage run rate times (not quantified). Result: reduce our leakage run rate times by up to 40%.

Additional value from AI

Not assessed

Limitations

Not assessed

Denominators

Not assessed

Materials for replication

Not assessed

Money

Kind of value

Not assessed

Amount

Not assessed

Currency and prices

Not assessed

Period and unit

Not assessed

Realization

Not assessed

Recipients and payers

Not assessed

Gross or net

Not assessed

Included costs

Not assessed

Comparison

Not assessed

Method

Not assessed

Return and payback

Not assessed

People and places

Participants

Operator: Sutton and East Surrey (SES) Water.

Jurisdictions

Benefit: Surrey, United Kingdom. Operator: United Kingdom.

Ownership and control

Not assessed

Dependencies

Not assessed

Cross-border connections

Not assessed

Geopolitical implications

Not assessed

Follow-up

Conditions for replication

Sensor density and telemetry sufficient to localize anomalies. Crew capacity to act on alarms quickly. Independent reporting of leakage volumes to confirm the claimed effect.

Replication attempts

Not assessed

Later findings

No dated development after March 2024 was found; the vendor's undated case study repeats the 40% figure.

Availability

Not assessed

Institutional decision

Not assessed

Grounds

Not assessed

Action and result

Not assessed

Success criterion

Not assessed

Evidence

Source numbers

AIBD-0169-source-0001–0003

Citations

Numbered references below.

Language

Not assessed

Source relationships

Independent, Developer

Original evidence

Not assessed

Access and versions

Not assessed

Supported findings

Not assessed

Evidence strength

Not assessed

Missing evidence

Not assessed

Grades

Assessed benefits

Organizations. Society.

Depth

Not assessed

Reasons

Organizations: The up-to-40% reduction in leakage run rate times is the utility's own claim without an independent figure. Society: Leakage reduction targets (15% over five years) are stated as plans; no measured outcome is attributed to the AI.

Observed or intended

Not assessed

Rubric

Not assessed

Assessor and date

Not assessed

Alternative assessments

Not assessed

Fill

Independently reported

Entry details

Kind

Not assessed

Field

Water infrastructure. Water distribution leakage management.

Purpose

The smart network was built to detect leaks early from sensor data against predicted levels and dispatch repairs. The reduced run times are its intended use.

Dates

Date basis unassessed: 2024 (precision unassessed). Updated: 21 October 2026.

Stage

Not assessed

Version

SHA-256: dbaab786bf86…

References

Other identifiers

Not assessed

Category mappings

Not assessed

Brief

Not assessed

Revisions

7 revisions. Latest: 21 October 2026.

Sources

  1. Case report Developer

    Royal HaskoningDHV (undated). SES Water achieves a 40% reduction in leak run time with Aquasuite. Haskoning project page.

  2. News report Independent author

    Yvette Austin, 'SES Water: Artificial intelligence helps reduce water leaks', BBC News, 11 March 2024