{"id":"AIBD-1003","title":"The FCC conditionally certifies NexTalk's automatic SpeechPath captions after its test lab measured comparable accuracy and shorter delays","summary":"In the FCC's test lab, NexTalk's automatic SpeechPath captions arrived faster than other providers' captions. Their median word error rates of 0.8% to 7.6% were comparable to the others' 2.0% to 7.4%.","date_observed":"2024-01-17","date_basis":"source publication","date_precision":"day","benefit_status":"intended","source_collection":null,"source_entry":null,"account":"NexTalk applied in February 2022 to provide captioned telephone service with automatic speech recognition alone. Its SpeechPath application, developed for NexTalk, runs on Windows devices. NexTalk told the FCC that SpeechPath had been in use since 2018 and was more than 90% accurate in its internal testing. The FCC's National Test Lab, run by MITRE, tested the service. Its median word error rates ranged from 0.8% to 7.6%, against 2.0% to 7.4% for other providers. Its median caption delay was 0.9 seconds, against an aggregate average of 1.8 to 2.4 seconds. On 17 January 2024 the FCC's Consumer and Governmental Affairs Bureau granted conditional certification for two years. In January 2025 the FCC noted that Solen Ventures had acquired control of NexTalk and that NexTalk had not yet sought compensation for any calls. NexTalk announced in December 2025 that the FCC had approved it as a provider. The FCC does not describe how SpeechPath recognizes speech or show that it learns from data.","category":"aggregate result","unexpected":false,"purpose":"NexTalk built SpeechPath to caption phone calls for people with hearing loss on Windows devices, with automatic speech recognition alone.","system":"NexTalk SpeechPath ASR-only Internet Protocol Captioned Telephone Service (IP CTS)","model_version":null,"developer":"NexTalk, Inc. 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Public Notice, DA 25-73, CG Docket No. 03-123: Comment Sought on Application of Solen Ventures and NexTalk for Conditional Certification as a Provider of Internet Protocol Captioned Telephone Service. Released 17 January 2025.","title":"Comment Sought on Application of Solen Ventures and NexTalk for Conditional Certification as a Provider of Internet Protocol Captioned Telephone Service","url":"https://docs.fcc.gov/public/attachments/DA-25-73A1.pdf","date":"2025-01-17","written_by":"independent","quote":"NexTalk, which has not yet sought compensation from the TRS Fund, states it will not do so until after grant of the Revised Application.","supports_benefit":false},{"kind":"other","citation":"NexTalk. NexTalk Approved by the FCC as an IP CTS Provider: Meet SpeechPath (blog.nextalk.com), 23 December 2025. 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