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The FCC's National Test Lab, run by MITRE, tested the app. Its median caption delay was 1.2 to 1.3 seconds, against an aggregate average of 1.8 to 2.4 seconds for other providers. Its median word error rates of 2.7% to 11.7% were higher than the other providers' 2.0% to 7.4%, and the FCC judged them comparable. Rogervoice told the FCC that its users never get a busy response, because it employs no assistants. On 17 January 2024 the FCC's Consumer and Governmental Affairs Bureau granted conditional certification for two years. In July 2026 it extended the certification through 13 January 2027, to keep service running while it reviews Rogervoice's application for full certification. 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Released 13 July 2026.","title":"Extension of Conditional Certification of Rogervoice SAS, to Provide Internet Protocol Captioned Telephone Service","url":"https://docs.fcc.gov/public/attachments/DA-26-728A1.pdf","date":"2026-07-13","written_by":"independent","quote":"To ensure uninterrupted service to consumers pending Bureau review, Rogervoice's current conditional certification to provide IP CTS is extended for six months, through January 13, 2027.","supports_benefit":false}]}},"provenance":{"kind":"legacy_record","basis":"Editorial assignment.","record_fields":["evidence"],"source_refs":[]},"review_state":"record_mapped","coverage":"partial"},"sources[].id":{"state":"value_present","value":{"kind":"identifiers","identifiers":["AIBD-1002-source-0001","AIBD-1002-source-0002"],"role":"Existing evidence items, in their original order"},"provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"review_state":"record_mapped","coverage":"complete"},"sources[].language":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"sources[].relationship":{"state":"value_present","value":{"kind":"record_fields","fields":{"evidence":[{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. 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