{"id":"AIBD-0997","title":"The FCC certifies Nagish's fully automatic captions and text relay after its test lab measured shorter caption delays than for other providers","summary":"In the FCC's National Test Lab, Nagish's automatic captions had a median delay of 1.0 seconds, against 1.8-2.4 seconds for other providers, with comparable word error rates.","date_observed":"2024-01-04","date_basis":"source publication","date_precision":"day","benefit_status":"reported","source_collection":null,"source_entry":null,"account":"Nagish, Inc. offers phone captions and text relay through an app on users' own Android or iOS phones. On 23 June 2022, it applied to the FCC to provide both by automatic technology alone. The FCC's National Test Lab, run by MITRE, tested its captions. Nagish's median caption delay in two call scenarios was 1.0 seconds, against an aggregate average of 1.8-2.4 seconds for other providers. Its word error rates in three scenarios ranged from 2.1% to 9.6%, against 2.0% to 7.4%. On 4 January 2024, the FCC's Consumer and Governmental Affairs Bureau granted conditional certification for the captions. On 23 December 2024, it conditionally approved the relay, which voices users' typed text by text-to-speech and transcribes replies with the captioning recognizer. For the text-to-speech, the Bureau relied on tests by Cositics, LLC, which Nagish filed. The Bureau noted that only one relay provider had operated since 2013-14. On 9 June 2026, it granted five-year full certification for both services. Nagish employs no communications assistants. The FCC names no vendor and does not show that the recognizers learn from data.","category":"aggregate result","unexpected":false,"purpose":"Nagish built its app to let people with hearing loss or speech disabilities make phone calls with automatic captions or typed text, without a communications assistant.","system":"Nagish fully automatic IP CTS (automatic speech recognition) and IP Relay (speech recognition with text-to-speech), delivered by smartphone app","model_version":null,"developer":"Nagish, Inc., on speech recognition and text-to-speech from unnamed vendors","deployer":"Nagish, Inc.","location":"United States","domain":"Telecommunications relay services / accessibility for people who are deaf, hard of hearing or speech disabled","segment":null,"benefit_type":"Reduced Task Time","work_activities":["4.A.3.b.6","4.A.4.a.1"],"taxonomy_note":"The captions and relay serve people with hearing loss or speech disabilities, but the FCC documents delay and accuracy only on test calls.","registry_ids":{},"ratings":[{"group":"personal","depth":null,"reason":"The FCC measured delay and accuracy on test calls and later found that both services met its minimum standards, but it reports no outcome for users."}],"ai_role":{"status":"assessed","statement":"The National Test Lab measured Nagish's automatic captions against other providers' aggregated results on the same call scenarios, which isolates the recognizer's output. The FCC does not say which captioning mode produced the other providers' results. Its finding on text-to-speech rests on tests by Cositics, LLC, which Nagish filed. A competitor's comments refer to Nagish's use of artificial intelligence, but the FCC does not show that the recognizers learn from data."},"evidence":[{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. Order, DA 24-12, CG Docket No. 03-123 (conditional certification of Nagish, Inc. to provide IP CTS on a fully automatic basis). Adopted and released 4 January 2024.","title":"Order, DA 24-12 (Nagish, Inc.)","url":"https://docs.fcc.gov/public/attachments/DA-24-12A1.pdf","date":"2024-01-04","written_by":"independent","quote":"In performance testing by the Commission’s National Test Lab (NTL), Nagish’s median caption delay for two call scenarios was 1.0 seconds, compared to an aggregate average of 1.8-2.4 seconds for other IP CTS providers."},{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. Order, DA 24-12, CG Docket No. 03-123 (conditional certification of Nagish, Inc. to provide IP CTS on a fully automatic basis). Adopted and released 4 January 2024.","title":"Order, DA 24-12 (Nagish, Inc.)","url":"https://docs.fcc.gov/public/attachments/DA-24-12A1.pdf","date":"2024-01-04","written_by":"independent","quote":"In testing by NTL, Nagish’s Word Error Rate for three call scenarios ranged from 2.1% to 9.6%, comparable to other IP CTS providers’ aggregated Word Error Rate results, which averaged from 2.0% to 7.4% in the same call scenarios."},{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. Order, DA 24-1292, CG Docket No. 03-123 (conditional certification of Nagish, Inc. to provide fully automatic Internet Protocol Relay Service). Adopted and released 23 December 2024.","title":"Order, DA 24-1292 (Internet-based TRS Certification Application of Nagish Inc.)","url":"https://docs.fcc.gov/public/attachments/DA-24-1292A1.pdf","date":"2024-12-23","written_by":"independent","quote":"With respect to this particular application, test results for Nagish’s ASR support the likelihood that its IP Relay service will achieve a high level of accuracy in the conversion of speech to text."},{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. Order, DA 24-1292, CG Docket No. 03-123 (conditional certification of Nagish, Inc. to provide fully automatic Internet Protocol Relay Service). Adopted and released 23 December 2024. The finding rests on test results from Cositics, LLC, which Nagish filed with its application.","title":"Order, DA 24-1292 (Internet-based TRS Certification Application of Nagish Inc.)","url":"https://docs.fcc.gov/public/attachments/DA-24-1292A1.pdf","date":"2024-12-23","written_by":"independent","quote":"These test results sufficiently confirm that Nagish’s fully automatic IP Relay service will accurately, clearly, and articulately convert a user’s text to speech."},{"kind":"regulatory document","citation":"Federal Communications Commission, Consumer and Governmental Affairs Bureau. Public Notice, DA 26-566, CG Docket No. 03-123: Grant of Certification for Nagish, Inc., to Provide Internet Protocol Captioned Telephone Service and Internet Protocol Relay Service. Released 9 June 2026.","title":"Grant of Certification for Nagish, Inc., to Provide Internet Protocol Captioned Telephone Service and Internet Protocol Relay Service","url":"https://docs.fcc.gov/public/attachments/DA-26-566A1.pdf","date":"2026-06-09","written_by":"independent","quote":"This grant of full certification authorizes Nagish to offer fully automated IP CTS using automatic speech recognition (ASR) and fully automated IP Relay using ASR and text-to-speech (TTS) technology to all eligible consumers."}],"replication":{"produced_by":["Nagish contracted with several speech recognition vendors and tested each under an array of call conditions.","The services ran as an app on users' own Android or iOS phones.","The relay voiced users' typed text with text-to-speech and transcribed the other party with the same recognizer as the captions."],"must_hold":["The services must meet the FCC's minimum standards in actual operation.","Nagish may not keep call transcripts after a call ends.","Billing must match each user's registration for captions, relay or both."],"echoes":[]},"paired_incident":null,"headline":"*Nagish* captions calls faster than other providers in FCC tests","metric":"a median delay of 1.0 seconds","comparator":{"against":"Aggregate average caption delay of other IP CTS providers in the same two call scenarios","before":"1.8-2.4 seconds","after":"1.0 seconds","basis":"measured","quote":"In performance testing by the Commission’s National Test Lab (NTL), Nagish’s median caption delay for two call scenarios was 1.0 seconds, compared to an aggregate average of 1.8-2.4 seconds for other IP CTS providers.","url":"https://docs.fcc.gov/public/attachments/DA-24-12A1.pdf"},"later":{"status":"persisted","date":"2026-06-09","note":"The FCC granted Nagish five-year full certification for fully automated captions and relay, after reviewing its application, amendments and annual reports.","quote":"This grant of full certification authorizes Nagish to offer fully automated IP CTS using automatic speech recognition (ASR) and fully automated IP Relay using ASR and text-to-speech (TTS) technology to all eligible consumers.","url":"https://docs.fcc.gov/public/attachments/DA-26-566A1.pdf"},"value":null,"developer_country":null,"deployer_country":null,"unrated_because":"The FCC reports test-call results and a finding of compliance after operation, but no outcome for callers.","brief_notes":null,"brief":null,"revisions":[{"date":"2026-11-01","change":"Added the record from the finding of the FCC.","source":"https://docs.fcc.gov/public/attachments/DA-24-12A1.pdf","editor":"AIBD"}],"confidence":"found","shade":"high","claim_status":"Found by a regulator","claim_basis":"Sources: three independent regulatory documents. 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