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It published its assessment of the London Borough of Southwark on 27 February 2026 and rated the council good. Some staff told CQC that the council's electronic records system was slow to use for assessment and safeguarding forms. Many staff said that new AI support tools had helped to reduce the time it took to complete forms and assessments on the system. On another page CQC writes that the tools helped staff complete assessment forms and meeting notes more easily. It adds that this gave staff more time with people and helped reduce waiting lists. CQC notes that control measures were in place to check that the tools were used accurately. It gives no figures, does not name the tools and did not test them."}},"provenance":{"kind":"legacy_record","basis":"Editorial assignment.","record_fields":["summary","account"],"source_refs":[]},"review_state":"record_mapped","coverage":"partial"},"systems[].autonomy_permissions":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].component_role":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].deployment_configuration":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].inputs_outputs":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].model_name":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].model_version":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"systems[].product_name":{"state":"value_present","value":{"kind":"record_fields","fields":{"system":"AI support tools for assessment forms and meeting notes (not named)"}},"provenance":{"kind":"legacy_record","basis":"Editorial assignment.","record_fields":["system"],"source_refs":[]},"review_state":"record_mapped","coverage":"partial"},"systems[].provider":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"taxonomy_crosswalks[]":{"state":"unresolved","provenance":{"kind":"curatorial","basis":"Editorial assignment.","record_fields":[],"source_refs":[]},"reason":"This is an explicit unresolved assignment: the sources on record do not settle this question.","review_state":"not_assessed","coverage":"partial"},"title":{"state":"value_present","value":{"kind":"record_fields","fields":{"title":"The Care Quality Commission reports that Southwark staff said that new AI support tools cut the time to complete forms and assessments","headline":"Southwark staff say that AI tools cut time spent on assessment forms"}},"provenance":{"kind":"legacy_record","basis":"Editorial assignment.","record_fields":["title","headline"],"source_refs":[]},"review_state":"record_mapped","coverage":"partial"},"version":{"state":"value_present","value":{"kind":"identifiers","identifiers":["8d9ba92be30784e54ff881f7378f40c73b1682faf42ad01963672e8465255edd"],"role":"SHA-256 of the complete public record and its assessments"},"provenance":{"kind":"curatorial","basis":"SHA-256 of the public record, its assessments, and its displayed answers and notes, excluding its own identifier and the derived coverage summary.","record_fields":[],"source_refs":[]},"review_state":"record_mapped","coverage":"complete"},"workflow":{"state":"value_present","value":{"kind":"record_fields","fields":{"account":"The Care Quality Commission (CQC) assesses how English councils meet their duties under the Care Act. It published its assessment of the London Borough of Southwark on 27 February 2026 and rated the council good. Some staff told CQC that the council's electronic records system was slow to use for assessment and safeguarding forms. Many staff said that new AI support tools had helped to reduce the time it took to complete forms and assessments on the system. On another page CQC writes that the tools helped staff complete assessment forms and meeting notes more easily. It adds that this gave staff more time with people and helped reduce waiting lists. CQC notes that control measures were in place to check that the tools were used accurately. It gives no figures, does not name the tools and did not test them.","replication":{"produced_by":["Staff used the AI support tools to complete assessment forms and meeting notes in the electronic records system.","The council put control measures in place to check that the tools were used effectively and accurately."],"must_hold":["Control measures must keep the tools' output accurate.","The gain assumes a records system in which forms take a long time to complete, as staff described it."],"echoes":[]}}},"provenance":{"kind":"legacy_record","basis":"Editorial assignment.","record_fields":["account","replication"],"source_refs":[]},"review_state":"record_mapped","coverage":"partial"}},"summary":{"total":91,"addressed":91,"known":28,"reviewed":2,"reviewed_complete":2,"reviewed_partial":0,"record_mapped":26,"review_not_assessed":63,"not_assessed":0,"complete":false,"by_state":{"value_present":28,"not_reported":0,"unresolved":63,"not_assessed":0,"not_applicable":0,"withheld":0,"source_unavailable":0}}},"presentation_version":"ac87f46255d212379f2798cf72a52a73b128a704dfa16768db5d6db46e02f4ba"}