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Its average error rates ranged from 4.2% to 12.0%, against 8.0% to 19.7% for assisted providers. Its captions arrived in 1.1 to 1.6 seconds, against 5.4 to 8.0 seconds. In the first beta phase, users gave four or five stars to 74% of rated automatic calls and 86% of assisted calls. In the second phase, the share for more than 11,000 automatic calls rose to 84%. The FCC granted conditional certification on 11 December 2020. It acknowledged that the ratings were not claimed to come from a statistically valid study. 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