{"id":"AIBD-0681","title":"Cour des comptes finds that the ClaudIA chatbot absorbed a fivefold rise in Chorus Pro user requests without extra staff","summary":"The Cour des comptes found that the ClaudIA chatbot absorbed Chorus Pro user requests without extra staff. Requests rose from 20,000 to 100,000 a month.","date_observed":"2024-10-22","date_basis":"source publication","date_precision":"day","benefit_status":"reported","source_collection":null,"source_entry":null,"account":"The Agence pour l'informatique financière de l'État (AIFE) runs Chorus Pro, the portal through which suppliers send invoices to the French state. Between 2018 and 2020 the portal became mandatory for mid-sized, small and very small firms. User requests rose from 20,000 to 100,000 a month. The AIFE answered them with ClaudIA, a chatbot that passes the questions that it cannot handle to online advisers. Le Monde Informatique reported in 2018 that ClaudIA ran on IBM's Watson artificial intelligence. In observations published on 22 October 2024, the Cour des comptes found that ClaudIA absorbed the extra load without extra staff. Its productivity gains exceeded the needs created by the wider use of Chorus Pro, so posts were returned and spending fell. The Cour notes that ClaudIA answers nearly 80% of users' questions. A transformation contract planned the return of 28 full-time posts and savings of €1.3 million a year. 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Observations définitives S2024-1165, adopted 18 July 2024 and published 22 October 2024, p. 35 and table 1, p. 16.","title":"L’intelligence artificielle dans les politiques publiques : l’exemple du ministère de l’économie et des finances","url":"https://www.ccomptes.fr/sites/default/files/2024-10/20241022-S2024-1165-L-intelligence-artificielle-dans-les-poltiques-publiques-exemple-du-MEF.pdf","date":"2024-10-22","written_by":"independent","quote":"Le nombre de sollicitations par les usagers est ainsi passé de 20 000 à 100 000 par mois et le robot ClaudIA a permis d’absorber cette charge sans y consacrer d’effectifs supplémentaires."},{"kind":"news report","citation":"Laurent Mavallet. Chorus Pro active un chatbot sous IBM Watson. 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