@misc{AIBD0664_9ef1083d747e,
  author = {Peter H. Vartanian},
  title = {A chat assistant helps new support agents resolve more issues},
  year = {2026},
  publisher = {Artificial Intelligence Benefits Database},
  url = {https://petervartanian.xyz/aibd/records/AIBD-0664.html},
  note = {AIBD-0664. Version 9ef1083d747e1e3afffcfa082221301f938269c412db2bfe58800bea1ca04e24. Edition 2026-10-29-93a3a967f7f6, archived at https://doi.org/10.5281/zenodo.23763116}
}