{ "id": "AIBD-0575", "title": "Manchester People’s Panel shapes a proposed public-facing Caddy AI advice service", "summary": "Manchester residents proposed safeguards for a public-facing Caddy service. Wider access to understandable advice remains intended; the panel’s design recommendations are reported.", "date_observed": "2026-09-02", "date_basis": "source publication", "date_precision": "day", "benefit_status": "intended", "source_collection": "LGA AI case-study bank", "source_entry": "LGA-015", "account": "In a September 2026 post, Citizens Advice SORT’s Stuart Pearson describes a January panel that considered three proposals for public-facing Caddy and proposed a fourth. Residents called for client choice, human escalation for red flags, and transparency. They also noted that members of the public would lack trained advisers’ prompting skills. A separate Open University interview describes an earlier presentation in July 2024. The council’s LGA account reports learning and confidence changes from its wider participation program, not improved outcomes from Caddy. None of these accounts establishes deployment of the proposed public service or a benefit to its clients.", "category": "general benefit", "unexpected": false, "purpose": "Extend access to understandable advice through a proposed public-facing AI service with human escalation and user choice.", "system": "Proposed public-facing Caddy AI advice service", "model_version": null, "developer": "Citizens Advice Stockport, Oldham, Rochdale and Trafford", "deployer": "Citizens Advice Stockport, Oldham, Rochdale and Trafford (proposed public-facing service)", "location": "Manchester, United Kingdom", "domain": "Public advice and community participation", "segment": null, "benefit_type": "Improved Accessibility", "taxonomy_note": null, "registry_ids": {}, "ratings": [ { "group": "personal", "depth": null, "reason": "Advice recipients are intended beneficiaries. The proposed design has no established client outcome." }, { "group": "organizational", "depth": null, "reason": "Citizens Advice received specific design input. Its contribution to service capability and performance remains unassessed." } ], "ai_role": { "status": "unassessed", "statement": "Caddy would support public-facing advice. The panel generated the design recommendations; the intended AI contribution to advice outcomes has not been evaluated." }, "evidence": [ { "kind": "other", "citation": "Stuart Pearson, Citizens Advice SORT, LinkedIn, September 2, 2026. First-person account of proposed service design and panel feedback.", "title": "Citizens Advice Should Be the Trusted AI Advice Service", "url": "https://www.linkedin.com/posts/stoopearson_designing-the-future-of-trusted-advice-recruiting-activity-7500816766869127168-sbBE", "date": "2026-09-02", "written_by": "deployer", "quote": null }, { "kind": "other", "citation": "Stuart Pearson interview in the Open University course Use cases for Generative AI, section People’s Panel for Artificial Intelligence. Describes Citizens Advice SORT’s July 2024 presentation to the council-funded panel. Publication date unspecified.", "title": "People’s Panel for Artificial Intelligence - Stuart Pearson interview", "url": "https://www.open.edu/openlearncreate/mod/oucontent/view.php?id=234605§ion=3.1.4", "date": null, "written_by": "deployer", "quote": null }, { "kind": "report", "citation": "Manchester City Council account published by the Local Government Association, January 28, 2025. Describes the council-funded People’s Panel and its educational survey results. The proposed Caddy service was not evaluated.", "title": "Manchester City Council: People’s Panel for AI: Building skills, confidence and residents’ voices", "url": "https://www.local.gov.uk/case-studies/manchester-city-council-peoples-panel-ai-building-skills-confidence-and-residents", "date": "2025-01-28", "written_by": "deployer", "quote": null } ], "replication": { "produced_by": [ "Residents supplied design recommendations for a proposed AI advice service. Improvements from the resulting service remain unverified." ], "must_hold": [ "Implementation and evaluation would be needed to determine whether the proposed service improves access. Conditions sufficient for a beneficial outcome remain unknown." ], "echoes": [] }, "paired_incident": null, "headline": "Manchester residents shape a proposed AI advice service", "metric": null, "comparator": null, "later": null, "value": null, "developer_country": null, "deployer_country": null, "unrated_because": null, "brief_notes": null, "brief": null, "revisions": [ { "date": "2026-10-22", "change": "Added the case.", "source": "https://www.linkedin.com/posts/stoopearson_designing-the-future-of-trusted-advice-recruiting-activity-7500816766869127168-sbBE", "editor": "AIBD" }, { "date": "2026-10-24", "change": "Retained three firsthand accounts with distinct contributions and separated the January design discussion from the July 2024 presentation.", "source": "https://www.linkedin.com/posts/stoopearson_designing-the-future-of-trusted-advice-recruiting-activity-7500816766869127168-sbBE", "editor": "AIBD" } ], "confidence": "claimed", "shade": "low", "claim_status": "The deployer's account", "claim_basis": "Sources: the deployer's report and two other sources from the deployer. 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